When we receive your request, we’ll first:

• email anything we can to resolve your problem without a service call
• research your model and offer insight into the likely repair needs and costs.

If we offer to do repairs for you:

• We’ll schedule a time window to visit, to fully diagnose the problem, and give you a firm quote.
• We fully guarantee our work
  • Our work is guranteed to fix the problem or you get a 100% refund.
  • If another problem occurs on the same appliance within 30 days of the service call, we deduct the diagnostic fee from that second repair bill.
  • All parts come with a guarantee! The length of time ranges from 30 days to 1 year, depending on the manufacterer. If the part fails under guarantee, it will be replaced at no extra charge to you.
• If you decide not to have the repair done, then will just owe the diagnostic/service call fee of $125*

*Stacked laundry and built-in refrigerators may add $65 to the service call cahrge, depending on how much the appliacne needs to be moved to do the diagnostic work. Additional appliances in the same call will incur diagnostic fees of $45-95 each, depending on the amount of work needed.